Smart Toilets, Smarter Support: Why Every Designer Should Recommend the TOTO SLA

As an architect or interior designer, you put your name on every space you create. When you recommend a TOTO Washlet or NEOREST, you're delivering more than aesthetics—you're promising performance.

But what happens after handover?

Avoiding the Post-Project Callbacks

Imagine this: A client calls you six months after move-in. Their high-end smart toilet isn’t functioning. They’re frustrated. And you’re now problem-solving something that wasn’t your fault.

Now imagine this instead: You enrolled them in TOTO’s SLA. A certified technician is dispatched, the issue is resolved within 48 hours, and your client is impressed with the continued care.

That’s design that goes the extra mile.

A Win-Win for Designers and Clients

• Clients get peace of mind, preventive care, and reliable support

• You earn reputation points for thinking beyond the build

• SPIRA handles all the details—you just introduce the benefit

Easy to Integrate, Effortless to Recommend

Add the SLA as part of your specifications or turnover checklist. TOTO | SPIRA can assist with enrollment, documentation, and post-sale support so your client always feels covered.

Design doesn’t stop at installation. Recommend TOTO’s SLA and future-proof your client’s experience.

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