Why Premium Toilets Deserve Premium Care: The Real Value of TOTO’s SLA

TOTO technician arrives for a scheduled maintenance visit, warmly greeted by the client at the door.

Would you buy a luxury car and skip the maintenance?

Your TOTO NEOREST or Washlet isn’t just a toilet—it’s a marvel of modern hygiene, design, and technology. And just like any sophisticated investment, it performs best when backed by professional care. At TOTO | SPIRA, we understand this need. That’s why we offer the only official Service Level Agreement (SLA) for TOTO customers in the Philippines.

The Hidden Cost of Neglected Maintenance

Even the most reliable smart toilets experience wear and tear over time. Sensors, electronic bidet functions, remote controls—these aren’t parts you want handled by just anyone. Without scheduled upkeep, performance drops, breakdowns become more likely, and user comfort suffers.

Imagine losing your warm seat, auto deodorizer, or even flushing function unexpectedly. What started as a small inconvenience quickly becomes a costly repair or full replacement.

What Makes the SLA Unique

Our SLA goes far beyond a simple warranty. It’s a complete care system designed for your peace of mind:

• Certified TOTO Technicians: All maintenance and repairs are performed by trained professionals who follow global TOTO standards.

• Preventive Maintenance: Scheduled visits (every 6 months for NEOREST, annually for Washlets) ensure everything stays in top shape.

• 48-Hour Priority Repair Response: Your service requests won’t be left hanging.

• Temporary Service Unit: If your unit needs time in the workshop, we keep you comfortable in the meantime.

• Emergency Dispatch and Smart Service Records: You’re always covered, always informed.

  
  

Why Peace of Mind is Worth It

The TOTO SLA starts at PHP 10,000/year for Washlets and PHP 25,000/year for NEOREST units. That’s less than the cost of most major repairs or emergency call-outs.

Plus, SLA enrollees get 20% off replacement parts, priority hotline support, and the assurance that their luxury fixture will work as intended—day after day.

Don’t just own a TOTO. Care for it like it deserves.

Let your investment last. Choose peace of mind. Enroll in the TOTO SLA today.

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